This Privacy Policy explains how Tokencraft Studios LLP ("we", "us"), a Limited Liability Partnership registered in India, collects, uses and protects personal information in connection with this website, our brands (TokenFable, Context Delta, Eon Education) and the technology services we provide.
Information we collect
- Information you provide, such as your name, email address, phone number and message content when you contact us or use our services.
- Technical information such as IP address, browser type and pages visited, collected through standard server logs.
- Messaging data processed when we provide WhatsApp Business messaging services (see below).
WhatsApp and Meta data
When we integrate or operate WhatsApp Business messaging for our brands or clients via Meta Platforms' WhatsApp Business Platform, we may process phone numbers, profile names, message content and delivery metadata. This data is used only to send and receive messages on behalf of the relevant business, provide support, and operate the service. We process such data in accordance with Meta's terms and policies, including the WhatsApp Business Terms and Meta Platform Terms. We do not sell this data, and we do not use it for purposes unrelated to the service. Data received through Meta APIs is retained only as long as needed to provide the service or as required by law.
How we use information
To respond to enquiries, provide and improve our services, communicate with you, meet legal obligations and protect our services against misuse.
Sharing
We share information only with service providers who help us operate our services (such as hosting and messaging providers, including Meta), when required by law, or with your consent.
Security and retention
We use reasonable technical and organisational measures to protect personal information and retain it only for as long as necessary for the purposes described here.
Your rights and data deletion
You may request access to, correction of, or deletion of your personal data, including data received via WhatsApp or other Meta services. To request deletion, email contact@tokencraftstudios.com with the subject "Data Deletion Request" and include the phone number or email associated with your data. We will confirm and process verified requests within 30 days, except where retention is required by law.
Changes
We may update this policy from time to time; the updated version will be posted on this page.
Contact
Tokencraft Studios LLP, No. 52, Unit 23, 80 Feet Road, Kothanur, Royal Lakefront Residency Phase 3, JP Nagar VIII Phase, Bangalore South, Bengaluru, Karnataka 560076, India. Email: contact@tokencraftstudios.com